Library Closed through April 30

Due to the extended Governor’s stay-at-home order, all Palatine Public Library District facilities will remain closed through April 30. Please do not return your Library materials until the Library reopens. There will not be any late penalties. Watch the website and social media for updates.

Library and Account FAQs During Closing

Since announcing building closures, we have answered questions on these topics and more. Need to know something not answered here? Contact us at palatine@palatinelibrary.org from 9:00 a.m. until 9:00 p.m. A library staff manager will respond as soon as possible.

My account is blocked. What can I do? Contact us at palatine@palatinelibrary.org from 9:00 a.m. until 9:00 p.m. and we will work with you.

What's happening with my holds? When we reopen, holds will be available for 5 days.

Should I return my materials now? Not yet. Please keep your materials until after we reopen. We can’t accept them right now. Remember, no fines during the closure! Can I drop off book donations? Not yet. Keep your materials (books, DVDs, CDs) donations as we can’t accept them at any Library location now. 

Can I make an interlibrary loan request? Yes, but only digital article requests may be fulfilled at this time. Any requests for physical materials will be postponed until the library reopens.

Is the library making outreach visits? No, we are not delivering anything, anywhere (no visits to homes, daycares, or senior centers).

Can I access all the online learning resources? Yes, and there’s so much there waiting for you! Ancestry.com is not accessible remotely.

I don’t know my PIN. Can you help? Yes, we can help reset your PIN. Email us at palatine@palatinelibrary.org for assistance.

Can I make new meeting room reservations? Not yet. We are still working to reschedule meetings and events canceled between March 14-March 30.

What can be done to clean materials returned to the Library after reopening? We are researching the best ways to decontaminate the materials safely. While we don’t have all the answers yet, we will have procedures in place before we reopen.