Frequently Asked Questions about Ebooks

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My Media Mall

Visit the OverDrive Help Center for further information.

For eReaders (except Kindle):

  1. Open Adobe Digital Editions.
  2. Click on Library in the upper left corner.
  3. Right-click (control-click for Mac) on the title you'd like to return. Click Return Borrowed Item.
  4. Verify that you want to return the item by click the Return in the dialog box.

For Apple devices:

  1. Go to your Bookshelf in the OverDrive app.
  2. Tap and hold your finder on the book you want to return.
  3. Tap Return to return the book; it will be removed from your device. Tap Delete if you want to remove it from your device but keep it checked out.

For Android devices:

  1. Go to your bookshelf in the OverDrive app.
  2. Tap on the + to the right of the book you want to return.
  3. Tap Return / Delete to display the return options.
  4. Tap Return then Delete to return the title to the library and remove it from your device. Tap Delete only to delete the title from your device. You will still have it checked out.

For the Amazon Kindle and Kindle App:

  1. Sign into your Amazon account.
  2. From the Digital Content category of your account, click on Manage Your Kindle (or click here).
  3. Click on the Actions button to the right of the book you want to return.
  4. Select Return the Book.


The default checkout time is 14 days.

In My Media Mall, you can change this time to 7 or 21 days in your account settings.



My Media Mall

Here are the formats to use with some popular devices: 

Kindle:

  • Kindle Books
  • MP3 Audiobooks - with the OverDrive app on Kindle tablets

iPad, iPhone (except 1st generation), iPod Touch (except 1st generation):

  • EPUB ebooks
  • PDF ebooks
  • Open EPUB ebooks
  • Open PDF ebooks
  • MP3 Audiobooks
  • Kindle Books - With the Kindle app

Android devices:

  • EPUB ebooks
  • PDF ebooks
  • Open EPUB ebooks
  • Open PDF ebooks
  • MP3 Audiobooks
  • Kindle Books - With the Kindle app

Nook:

  • EPUB ebooks
  • PDF ebooks
  • Open EPUB ebooks
  • Open PDF ebooks
  • MP3 Audiobooks (only with Nook 1st Edition and Nookcolor)

Find more about devices and their supported files on Overdrive’s Device Resource Center.



The title and/or cover image will remain on your device until you delete it. However, the ebook can no longer be read once the title’s loan period has ended.



You can download ebooks and audiobooks from My Media Mall directly to Wi-Fi enabled Kindle*, Android, BlackBerry, Windows, Nook tablets, and most Apple devices.

*Some Kindle ebooks require you to connect to a computer via USB to transfer the file. This requirement is noted in the title’s My Media Mall record.



You can have up to 5 items checked out at a time from My Media Mall.



My Media Mall

Yes, you can renew a book in My Media Mall if there are no holds on it.

Renewing a book puts you in line to borrow it again once your first checkout expires.

The option to renew a book is available three days before it expires, appearing next to the title on your Bookshelf under your library Account in My Media Mall. You can only use the renew feature once for each checkout.

Click the green renew button in My Media Mall to hold a copy of the title for you, so that you can borrow it again immediately once your first checkout expires.

Read more about this feature on OverDrive Help.



Yes, you can place holds on unavailable items. You can place up to 7 holds at a time.

You will be notified by email when the item is ready to check out. It will be held for you for 3 days.



Publishers often restrict or limit sales of ebooks to libraries. Below you'll find a list of the most popular publishers and their policies.

  • Unlike an individual consumer, a library cannot pay Amazon or Barnes & Noble for an eBook and then lend it out.
  • EBooks are treated differently than print books by publishers and the companies who manage digital content licensing.
  • Publishers who do sell ebooks to libraries usually place restrictions on the books and/or sell them at exorbitant prices.

     

Publisher

Sells ebooks to Libraries?

Notes

Examples of Authors/Series

Hachette Book Group YES

Began to resell their frontlist titles starting in May 2013.

 

  • Nicholas Sparks
  • James Patterson
  • David Baldacci
HarperCollins Publishers YES Allows 26 check-outs per ebook, after which a new license must be purchased.
  • Michael Crichton
  • Daniel Silva
  • Meg Cabot
Macmillan YES

Entire frontlist and backlist is available for sell to libraries.

Licenses for each title will expire after 2 years or 52 check-outs, whichever comes first.

  • Iris Johansen
  • Emily Giffin
  • Kristin Hannah
Penguin Random House YES

Allows sales of complete frontlist and backlist titles to libraries.

Titles have a one-year expiration date on ebooks licensed to libraries.

  • Lisa Gardner
  • Tom Clancy
  • Clive Cussler
  • Nora Roberts
Scholastic YES Titles expire after two years. 
  • Hunger Games
  • Captain Underpants
  • 39 Clues
Simon & Schuster YES

Allows sales of complete frontlist and backlist titles to libraries.

Titles have a one-year expiration date on ebooks licensed to libraries.

  • Jodi Picoult
  • Mary Higgins Clark
  • Sandra Brown
  • Stephen King

 

Publisher Contact Information

You can contact each publisher to let them know what you think.

Hachette Book Group

466 Lexington Avenue #131

New York, NY 10017

(212) 364-1100

customer [dot] service [at] hbgusa [dot] com

HarperCollins

10 East 53rd Street

New York, NY 10022

212-207-7000

Macmillan Publishing

75 Varick Street

New York, NY 10013

(212) 226-7521

customerservice [at] mpsvirginia [dot] com

Penguin Group

375 Hudson Street

New York, NY 10014

(212) 366-2000

ecommerce [at] us [dot] penguingroup [dot] com

Random House

1745 Broadway

New York, NY 10019

(212) 782-9000

Customer service web form

Scholastic

557 Broadway

New York, NY 10012

1-800-SCHOLASTIC

Customer service web form

Simon & Schuster

1230 Avenue of the Americas

New York, NY 10020

(212) 698-7000

Customer service web form



Book a Librarian

Fill out this form, and a friendly librarian will make an appointment with you to guide you through the process of downloading ebooks.

This service is for Palatine Library cardholders only.

Additional Help