Frequently Asked Questions

Your PIN is your Personal Identification Number. It helps keeps your account private.

Create a PIN

  1. Go to My Account.
  2. Type your library card number in the barcode field. Leave the PIN field blank.
  3. Click LOGIN.
  4. Re-enter your card number and create a PIN.
    • Your PIN needs to be 5-30 characters long and contain at least one letter and one number.

Forgot your PIN?

You can reset it if we have your email address in our system.

Or call us for assistance: 847-358-5881.

Main Library

Monday - Thursday: 9 a.m. - 9 p.m.

Friday: 9 a.m. - 6 p.m.

Saturday: 9 a.m. - 5 p.m.

Sunday: 12 p.m. - 5 p.m.

North Hoffman Branch

Monday - Friday: 11 a.m. - 7 p.m.

Saturday: 9 a.m. - 3 p.m.

Sunday: Closed

Rand Road Branch

Monday - Thursday: 10 a.m. - 6 p.m.

Friday: 9 a.m. - 4 p.m.

Saturday: 9 a.m. - 1 p.m.

Sunday: Closed

Holiday Closings

We're closed these holidays in FY 2016-2017:

  • Sunday, July 3, Observance of Independence Day
  • Monday, July 4 - Independence Day
  • Sunday, September 4 - Observance of Labor Day
  • Monday, September 5 - Labor Day
  • Friday, September 30 - Staff Development Day
  • Thursday, November 24 - Thanksgiving Day
  • Saturday December 24 - Christmas Eve
  • Sunday, December 25 - Christmas Day
  • Saturday, December 31 - New Year's Eve (Main open 9-1)
  • Sunday, January 1 - New Year's Day
  • Sunday, April 16 - Easter
  • Sunday, May 28 - Observance of Memorial Day
  • Monday, May 29 - Memorial Day

A Palatine Public Library District library card is free to anyone who:

  1. provides proof of current residency within the District boundaries
  2. agrees to abide by all District policies and procedures

To get a card:

  1. Visit us
  2. Show us 2 forms of I.D. (one with a photo) that list your current address within the district

Children under 14 must be with an adult when applying for a card.

Map of the Palatine Public Library District

View a larger map


For a quicker process, download the application in advance. Print and complete it, then bring it to any of our locations to get your card.

Library Cards for Non-Residents

If you do not live or own property within our District, you can purcahse a full-service Library card for an annual fee.

To calculate your fee:

  • Home owners: multiply the equalized assessed value (EAV) on your tax bill by the current combined tax rate of the Library District
  • Renters: multiply your rent by 0.15

The minimum fee for non-residents is $150.

To get a card, bring a copy of your most recent Cook County tax bill or lease agreement and a photo I.D. to any of our locations.

Call us for more information: 847-358-5881

You can use your Palatine Library card at other public libraries in Illinois. Contact the other library to learn about how to register your card.

Library cards from other public libraries in Illinois can be used at the Palatine Library. To register your library card with us, bring it and a photo I.D. with your current address to one of our locations.

Item Loan period
Fiction and Non-Fiction Books 21 days
Popular Picks Books (Fiction and Non-Fiction) 7 days*
New CDs 7 days
CDs, Audiobooks, Playaways 21 days
Youth Book with CD or DVD sets 21 days
Blu-ray discs (Entertainment), New DVDs 7 days*
DVDs (Entertainment) 14 days
DVDs, Blu-ray discs (Non-Fiction) 21 days
Video Games 7 days*
Magazines 7 days
Popular Pick Magazines 3 days*
Digital Media Center Equipment 3 days*
Miscellaneous Equipment 7 days*

*Non-Resident Reciprocal Borrowers can not check out: Popular Picks Books, New Blu-ray discs, Video Games, Popular Pick Magazines, Digital Media Center Equipment, or Miscellaneous Equipment.

For more details, see Appendix 14 of our policies: Schedule of Loan Periods.

Material Limit for Palatine cardholders Limit for other cardholders
New Books No Limit 10
Books No Limit No Limit
Popular Picks Books 5 0
New CDs No Limit 10
CDs, Audiobooks, Playaways No Limit 10 each
Youth Books with CD or DVD sets No Limit 10
New blu-ray discs 5 0
Blu-ray discs 5 5
DVDs No Limit 10
New DVDs 5 5
Video Games 2 0
Magazines No Limit 10
Popular Pick Magazines 5 0
Digital Media Center Equipment 2 0
Miscellaneous Equipment 2 0

All books (except Popular Picks) can be renewed two times if it has no holds.

Movies, music, and audiobooks can be renewed once if they have no holds.

Ways to renew an item

  • Visit us in person
  • Call us during open hours: 847-358-5881 ext.125
  • Use our app
  • Log in to your account online

Renew an item online

  1. Click on My Account in the top right of our site
  2. Log in with your library card number and PIN (What is my PIN?)
  3. Check the box to the left of the item
  4. Click the Renew Selected button (example below)

screenshot from a patron account showing the "renew selected" button

Palatine cardholders may place holds all items except Popular Picks and Digital Media Center equipment.

Ways to place a hold

  • Visit us
  • Call us during open hours: 847-358-5881
  • Use the catalog
    1. Find the item you want to hold
    2. Click Request it checkmark Request it
    3. Enter your library card number and PIN (What is my PIN?)
    4. Choose where you want to pick up the item
    5. Click Submit

Hold notifications

When your item is ready to check out, you can be notified by either phone or email.

To change or check how we notify you, please call the Check Out Desk: 847-358-5881 ext. 125.

Item Daily Fine Maximum Fine
books and magazines $0.20 $5.00
Popular Picks $1.00 $10.00
DVDs, Blu-rays, and Video Games $1.00 $10.00
music CDs and audiobooks $0.20 $5.00
Digital Media Center equipment $1.00 $10.00
all other materials $0.20 $5.00

All unresolved accounts over $25 will be submitted to a collection agency. A service fee of $10 will be added to the account balance.

Pay fines online

  1. Log in to your account
  2. Click Pay Online
  3. Enter your credit card information
  4. Click Submit
  5. Click Submit again on the confirmation page

If you provide an email address, a receipt will be sent to you.

Fines are removed from your account automatically.

Click to enlarge

Floor Plan - 1st Floor

Floor Plan - 2nd Floor

Adobe PDFPDF of the Main Library's floor plan

Noise Zones

We invite you to choose the zone that suits your needs.

The Green/Social Zone

Social ZoneDesignated for those who wish to talk openly yet in a manner considerate of others.

  • Audible and frequent conversations
  • Considerate cell phone use
  • No music noticeable to others
  • Active patron area

The Moderate/Yellow Zone

Moderate Zone

Designated for those who wish to work or read with a minimal disturbance.

  • Minimal, brief & low-volume conversations
  • No music noticeable to others
  • Considerate cell phone use

The Quiet/Red Zone

Quiet Zone

Designated for those who wish to work or read with virtually no disturbance.

  • No conversation
  • No music noticeable to others
  • No cell phone use
  • Note - *Quiet Study Room excludes laptops.

Public meeting rooms

Rent one of our meeting rooms for your organization's events. We have three rooms that can accomodate up to 185 people.

One person from the organization renting the room must have a Palatine Library card. Rental fees start at $10.

Download a meeting room application. For more details, please see our Public Use of Meeting Rooms Policy (Policy 8-8).

Call the Check Out Desk at the Main Library for assistance: 847-358-5881 ext. 122.

Study rooms

Reserve a study room for a quiet place to work alone or with a small group. We have eight rooms available for up to two hours at a time.

Palatine Library cardholders can reserve a room up to two weeks in advance.

Call the Technology Desk for assistance: 847-358-5881 ext. 190.

Visit us to check out a pass to the Brookfield Zoo and lots of other local attractions. 

Passes are available to Palatine Library cardholders, and are good for seven days. We can't put passes on hold.

For more information, visit the Museum Adventure Pass website or call our Reader Assistance Desk: 847-358-5881 ext. 132.

We currently host an ESL Conversation Group. 

ESL Conversation Group

If you are a non-native English speaker who wants to have fun, meet people from all over the world, and enjoy enjoy coffee or tea while practicing your spoken English, then this is the place for you. 

Check our latest Newsletter for upcoming dates.

Questions: call Megan Buttera, 847-358-5881 ext. 166.


For ESL classes and Read to Learn, please see the following resources.

Read to Learn

Read to Learn is an adult literacy and volunteer program run by Township High School District 214. It meets at the Palatine High School Media Center

Call Read to Learn for more information: 847-718-7724. See a schedule.

More outside the Library

Township High School District 211 offers free ESL classes. These classes are held at Schaumburg Township District Library, Palatine High School, and Conant High School.